I hate reviewing places good or bad, but I am so incredibly disappointed in this place, I felt the need to express my emotions constructively (and also on facebook). I typically go to the one on the plaza and have had great experiences there over the last 6 years of getting my hair done every 6 weeks and buying all my hair care products there. Since I live out east, it's been easier to buy product at the Independence location. However, the past two times have been horrible experiences. The first of the two, I went in to replenish my It's a 10 with keratin spray in the large bottle and none were on the shelf. I asked if they had more anywhere else and the lady I asked said she wasn't sure but she would check in back. I waited about 5 minutes and watched her come out and talk to coworker and then straight back to the register without even acknowledging me. I stood there for another couple minutes to give her the benefit of doubt and when she didn't come back, I walked right out of the store without purchasing anything (not even the impulse items I picked up while waiting). I went back again today to try to exchange a shampoo bottle my mom purchased out of town for me and didn't give me a receipt and I have since switched shampoos. I was told that since it was not under my name and my mom didn't create an account and without a receipt I could not even EXCHANGE the shampoo, and not even for a discounted rate. I was practically trying to give money back to them just because I don't use the shampoo anymore. It's a shame after such a great relationship with Beauty Brands over the last 6 years and the hundreds of dollars I've spent with this company, that I will no longer continue to do so and will switch to Ulta, which I told the manager of the store, who simply said "okay".
Had my makeup done. She did a great job and also got a sample to try for skin type we discussed. All the ladies were very friendly.
Wonderful stylist. I especially love Stedman. He is wonderful at his job and is able to do a variety of hair textures. Great selection of nail polishes.
It is a fun place to work and always has great products. Everyone is kind and knowledgeable about the products. They have hair care and skincare things. As well as an amazing salon and spa. Highly recommended everyone to go here. I recommend going to Isabella if you ever need your brows done!
Love this place. Hands down much better than other places.
Beauty Brands is a US Beauty Salon based in Independence, Missouri. Beauty Brands is located at 20200 E Jackson Dr, Independence, MO 64057, USA.
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