I live in California and was visiting family for the weekend. My husband and I had booked a car on there website three weeks in advance. When I arrived they had NO cars. How can a place that allows you to book a car online have NO cars available! The girl behind the counter was extremely rude and refused to help us find a car at a different location.
I ordered a certain size truck, it wasn't there caused a big problem moving
Ordered a large truck got 2 sizes smaller, company forgot to call and inform me I’ll stick to using uhual and such
After spending all my cash for an uber to get there , 3 phone calls to customer service taking over 3hrs i set up a couple days i thought. Oh i was wrong the lady at the desk so rudly eating her lunch proceeded within the time i visited to say no to a dozen cards wating a bank account then informs me of a 300$ deposit and that her boss never considers comprimise and customer service so i cant help you was her only motto. I had to come up with a way out out of there. No offer of water nor reseloution or apology of inconvience. Im still fighting charges for the prepaid insurace i got and not using. Dont try corporate they are a call center turns outnin another far away land who has no say with their franchises
Great customer service and great to work with.
Budget Car And Truck Rental is a US Car Rental based in Independence, Missouri. Budget Car And Truck Rental is located at 1695 S Noland Rd, Independence, MO 64055, USA.
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