This is the only place you need to shop for any non food products. This store is massive, way bigger than even a super Walmart. They have some great deals and there is just endless cool stuff to look at. Huge lumber yard with upper level as pictured. My new favorite store.
So Lie #1: came in on 07/12/17 and on 07/22/17 when I called "it just came in sir". As you may have guessed no phone call on Monday, Tuesday, or even Wednesday. Went to the store to find out W T F is going on, spoke with a helpful delivery manager and appears the GM that took my original order did not submit it right and the order was set to pending and NEVER processed correctly. Let him know needs to be in my driveway tomorrow Friday 07/28/17 by mid day so when I get home from work I can start building the shed. Looked at the delivery manifest and was third in line to be delivered between 7am-12 noon. Was upset a bit but good to go this weekend to build the shed so all is good.
(continued in next post)
Great prices, great service, very helpful. Can buy anything on here! Love there huge selection of light fixtures! Great looking employees!
All I was is a shed....
Received first phone call from delivery manager at 11am Friday "order should be there in a few hours, driver has 1 more stop to make then will be there." Next phone call was at 4 pm, something about driver being pulled over, DOT issues and jammed up for hours, and the store knew nothing about this or that's what I was told. I then called store back at 5 pm to speak to them as to where my material was. "Sir the driver is on his way back to the store from the first delivery in KC and once he gets back he will be to your home." Lie #2 when I scheduled delivery the manifest had Blue Springs, Oak Grove, then me (not KC). So at this point I lost my cool a bit, not good on my part but I do not like being lied to. Oh meant to throw this in earlier "Miscommunication from so and so" was the main reason for all this, heard that multiple times from a few folks.
Started going here a few months ago, was always a Home Depot person but wanted to check it out. Found I really liked the prices and loved the lumber department. Had a few things I didn't care for when returning lumber, had a lot of hoops to go through but hey they had all the lumber I needed and in stock and no place is perfect, so stuck with them. Have bought lights, and other household items there, spending $400-$800 over that time and had no issues. Was needing a shed for the house and looked around a few places and found the one I wanted at Menards, order process was easy and fast, paid for it that day- all is good.
Update: Waiting in line for one woman to check in/out SEVEN vehicles from their lumber yard. That's crazy not good! Nice looking store and very clean. We don't especially like the process when purchasing yard items. First buying it inside, then having to wait upon entering the yard area, usually load our own items, then having to wait again to get out. When purchasing inside items, there are always enough cash registers available that we don't have to wait in long lines. They appear to have a nice selection of items at moderate prices. Employees have always been helpful and friendly.
This has all changed now after ordering the shed 3 weeks ago. Ordered the materials to be delivered, was informed 2 pieces needed to be special ordered and the rest was in stock so once those 2 items came in would receive a call to set up delivery. Order placed on 07/07/17, special ordered items came in on 07/12/17 per a email I got to confirm ready for pick up. Did not pay much attention to email date as I assumed they would call me that week to schedule a delivery, I thought wrong. I contacted the store (Independence) to find out where the order was. Talked with a GM, who will remain nameless, no reason to trash the person. "Looks like the order just came in and someone will contact you Monday or Tuesday (07/24-07/25) to schedule a delivery.
My husband bought a hot water heater installed it and it leaked. He then took it a part and the gaskets were broken took it back and they told him that he had to call you get back money and would not pay the difference for up grade. Another time we bought carpet and I told them I'd be back in a couple hours to get it and they would have it ready in back so we went back got more carpet and went to pay for both they only charged us for one so we went to pickup both in the back they were not ready and didn't know what we were talking about so let's just say they have no clue about anything will never shop there again if I could I'd give a zero rating
Menards is a US Hardware Store based in Independence, Missouri. Menards is located at 4101 S Little Blue Pkwy, Independence, MO 64057, USA.
Please contact with Menards using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Menards opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hardware Store in Independence