The lobby is very well lit and welcoming. The check in process was fast and seemless. The bed was a touch on the firm side for my preference. I typically prefer a very plush bed so the firmness may be ordinary. The available breakfast had the usual hotel staples plus some additional breakfast meats. I had to get going quickly so I did not have a chance to have the breakfast but it looked and smelled delicious.
Going to start with the good and say the maids and service workers were very friendly and helpful. The room was also clean. Unfortunately outside of that lots of things added up to the worst Hilton Garden Inn experience we've ever had. So many little things added up that in the end it just wasn't a good experience. There seems to be a lot of poor communication between the different departments of the hotel and a little scary amount of incompetence at the front desk. We were accidentally checked out twice during the 5 day stay and the second time had to rush back from downtown KC to correct things and make sure we didn't lose our room. They had also mixed up payments and tried to charge us a much higher rate after the first correction to the accidental check out. This is on top of trying to get little things we ended up having to take care of ourselves by stopping service workers in the hall. I'm skipping a lot of details but I don't feel it's necessary for the overall point. Not the worst hotel by any means but when you're paying that little bit extra for a nice chain like Hilton Garden Inn you expect a little more and we got a lot less. Way too much poor communication and incompetence.
Attended an awesome brunch there. Absolutely astounding. I've never had such elegant food. Different vendors were present showcasing their goods. It was an amazing time.
Bed bugs... I was bit up and they don't won't to acknowledge it. Greedy Hilton brand they are. SLEEP IN THIS HOTEL AS A WARM BLOODED MAMMAL IF YOU WANT TO!!! I woke up after 11 p.m. to bites and one of the culprits. Front desk brought me a key to another room. I am a Hilton honors member so reported it on the app and the hotel later said it was unfounded. I looked at other Google reviews and found other guests whom encountered bed bugs as well. You're liars. You haven't checked!!! I caught one of the bed bugs in a plastic bag and left it for you. Stop lying!
Room was beautiful - very clean. The mattresses were a little worn and uneven so my husband kept rolling into me. The pillows were too thick - which is a weird problem because usually it's the opposite in hotels. They were quite uncomfortable. The front desk and breakfast staff were awesome - very friendly, fun and helpful. Lobby was gorgeous.
Hilton Garden Inn Independence is a US Lodging based in Independence, Missouri. Hilton Garden Inn Independence is located at 19677 E Jackson Dr, Independence, MO 64057, USA.
Please contact with Hilton Garden Inn Independence using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hilton Garden Inn Independence opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Independence