There room was very clean and well maintained. I appreciated the modern decor. Breakfast was hot and the employee assisting with breakfast provided excellent service.
The staff were very very accommodating with the two rooms that we had! They had to make some adjustments which they handled personally since some of the cleaning staff had not shown up for work! The breakfast was especially enjoyable in the morning and was more than what I usually expect at a Holiday Inn Express!
Update: I went to sleep with no bug bites and woke up with itchy red bumps, bites on my foot and ankle...
It was a very modern, quiet hotel with clean rooms and easy access to the highway and restaurants. The breakfast was great, with cinnamon rolls, pancakes, eggs, sausage, and biscuits and gravy along with the regular cold items.
We stayed here one night on our way to the Lake of the Ozarks. Our initial impression wasn't great. We arrived at 9 p.m. and the front desk attendant was not the most welcoming or friendly person. Although we were the only people checking in, she rushed us through check-in, barely acknowledging our presence. The visit was redeemed, however, the next day by Scott. When my sons and I arrived for breakfast, he was exceptionally kind. He told my 6-year-old that if he cleaned his plate, that he'd let him have a sucker. He helped my son get his food and make pancakes. I really appreciated his thoughtfulness that morning, but it didn't stop there. After we checked out and were an hour down the road, my son realized that he left his medical bracelet in the room. I called the hotel and spoke to Scott about it. He told me he'd send it to my home priority mail, which he did. Scott took this visit from good to great. Everything else at the hotel was great. The rooms and decor have been refreshed and updated. The rooms are comfortable and clean, the hot breakfasts are filling and tasty, and the pool and workout facilities are more than adequate. I highly recommend this hotel.
Check-in was quick and easy. The room is clean and spacious. The beds are more firm than my personal mattress, but still comfortable. The staff is friendly! I was very thankful they had a small sewing kit so I was able to repair my dress for a wedding. I will be staying here in the future if travels bring me back into the are.
Holiday Inn Express Suites Independence Kansas City is a US Lodging based in Independence, Missouri. Holiday Inn Express Suites Independence Kansas City is located at 19901 E Valley View Pkwy, Independence, MO 64057, USA.
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