The only reason I give it a four surrounds the General reception area, the chairs were pretty disgusting, I’m not sure they spend much time cleaning it and there was a borderline questionable movie playing on the TV when there were kids in the waiting area. Sometimes it’s small things like that.
Took our car to Calvert's on Wednesday because we found a coupon for new brakes with service for $60. After James looked over the car for a moment, he determined that the coupon did not apply to the cars needs and that it would actually cost $587 for new brakes. The car is a 2001 Chevy. But we need brakes, so he asked for $100 to order the part. After leaving (near closing time) and discussing it, we decided not to go forward with the repairs. Called back the next morning when they opened to notify them that we would not be using them for repairs and was notified that we could not get our $100 back. The part had not been ordered and, even if it had, auto repair shops return parts ALL THE TIME. I called back again to ask James what exactly the $100 was for if the repairs were not going to be done AND we could not collect the part. He said that it was for ordering the part. Now I've never worked at an auto shop, but in other companies where frequent orders/shipments are being made, the company DOES NOT pay for individual shipping. I'm certain this is the case at Calvert's, but they're business practices are obviously crooked. After writing reviews to warn potential customers NOT TO DO BUSINESS HERE, I am going to file a complaint with Missouri Attorney General Josh Hawley and urge anyone who has suffered loss of hard earned money for no reason to Calvert's. Thieves should not be tolerated and handled by the proper authorities.
I think the service manager’s name was Jamie, if you have questions he seems extremely knowledgeable and willing to take the time.
I’ve read some of the other reviews And I find Disappointing that many of the negative reviews are based on price. I’m not sure in today’s world that there’s anything like an inexpensive car repair. This is my second time here and the mechanics and service lead have taken me into the garage and showed me exactly what the issues are. They’ve gone as far as to show me what is necessary and what items could wait. They’ve also showed me other areas of concern that may or may not be related to the issue I brought the car in for.
Typical scare tactics to overcharge you for unnecessary services. They really did themselves in with me from my last visit, trying to charge me nearly $800 to do a bunch of work I really did not need done. Turned that BS $800 charge into a $200 fix by going to a reasonable auto shop. Don't recommend wasting your money or time here.
Therefore, they have given me options both times as to what course of action I would like to take. In fact, they even offered potential inexpensive alternatives if certain problems reoccurred. I found their prices to be quite competitive even without coupons.
As for the car repair, everything seems to be great, fair prices, and quick service.
Always fast! Great service and reasonable prices!
Do not go to this place. They did a bait and switch on break work. They also stole a gift card and charger out of my car. They riffled through my glove box and left everything on the seat. When I called about my stolen property they denied it. Speaking with corporate about this issue but don't expect any resolution
Calvert S Express Auto Service Tire Independence is a US Car Repair based in Independence, Missouri. Calvert S Express Auto Service Tire Independence is located at 13811 E US Hwy 40, Independence, MO 64055, USA.
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